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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you are not satisfied with our products, we will do our best to resolve your issue and provide you with a refund or return service.
Please read the following information carefully to understand our refund and return policy.
Timeframe for Accepting Returns
You can apply for a return within 30 days after receiving the product. Please note that if you apply for a return after this period, we will not be able to process your request.
Eligibility for Return/Exchange
To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it, with all original tags attached, and in its original packaging.
Customer Action Required
If you wish to apply for a refund or return, please follow the steps below:
Contact us through our official website or customer service email help@digitbands.com with the subject line "Return Request" and provide the following information:
1: Order number
2: Product name
3: Reason for refund or return
Our customer service representative will contact you to confirm your request and provide further guidance within 2 business days. we’ll send you a return shipping label, as well as instructions on how and where to send your package
Please note that items returned without prior approval will not be accepted.
Applicable Situations for Refund and Return
We will accept refund and return applications in the following situations:
1: Product quality issues
2: Product does not match the order received
3: Product unused or undamaged
Return Shipping Cost
Customers are responsible for the cost of return shipping, unless the product is defective or an error was made on our end.
You will need to return the product to our specified address at your own expense.
1: If the product has quality issues , we will cover the return shipping costs and refund will include the original shipping fees.
2: If you are returning the product because you are not satisfied or do not like it, you will need to cover the return shipping costs. Refunds will not include the original shipping fees (even if they were not deducted during the initial order ) and customs duties.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your refund is approved, we will process your refund within 2 business days . Please note that original shipping costs and any applicable customs duties or fees are non-refundable except product quality issues..
Refund Timeline
Once we have received your returned product and confirmed that it meets the return standards, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method.
We will process your refund within 2 business days. You can expect to receive your refund within 7-10 business days. In many cases you will receive a refund sooner. Please note that the time it takes for the refund to appear in your account may vary depending on your bank, payment method, and other factors.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund more than 15 business days since we’ve approved your return, please contact us at help@digitbands.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellation
If you request to cancel your order within 12 hours of placing it, we can assist with the cancellation. The refund will be processed back to the original payment method within 1-2 days, minus the transaction fees (as these fees are charged by the payment service provider and are non-refundable).
If your order has been placed for more than 12 hours, we are unable to cancel it as the order has already been processed and arranged for delivery.
Contact Information for Refunds and Returns
If you have any questions about our products or need to apply for a refund or return, please contact us through our official website or customer service email help@digitbands.com.
Our customer service team will respond to your email as soon as possible and provide you with assistance.
Please note that after we approve the return, kindly send the merchandise back to the designated address we will provide in the email.
Damaged or Defective Items
If your item is damaged or defective upon receipt, please email us at help@digitbands.com with the subject line "Damaged Item" and include photos of the damage, your order number, and any other relevant information.
We will do our best to resolve the issue as quickly as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Please note that we only accept unused or undamaged products for refunds or returns. If you have used the product or it has been damaged, we reserve the right to refuse the return.
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